Frequently Asked Questions



How do I proceed through the checkout process?

What forms of payment are accepted on

When will my account be charged?

What is Paypal?

My card is declining, what's wrong?

Why doesn't my discount work?

Shipping, Returns and Cancellations

How does your shipping work?

What if I need to return something?

Can I cancel my order?

What are your standard shipping times?

Tracking your Order

What is Route?

Diamond Painting Club Loyalty Programs

What are Diamonds and how do I earn them?

How do I see my Diamonds balance?

What can I use them for?

What's the Referral Program?

What is the Referral Program reward?

How do I track my successful referrals?

Who is eligible for the Referral Program?

What happens if I refer more than three people?


Where do I send my Custom Diamond Painting photo?

How do we contact you with press inquiries?

Where can I find instructions?

Wall Clock Assembly Instructions