Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

The forms of payment permitted on easywhim.com are Shop Pay, Credit Cards, Debit Cards, PayPal and Bank Transfers (through PayPal and Stripe).

Upon confirming your order, the payment information travels electronically to your bank securely via our payment gateway. 

In a matter of seconds, the issuing bank for the card verifies the validity of the information and the availability of the total amount of the order and authorizes the transaction. 

Once the authorization is received, a unique confirmation number for your order is generated, which is confirmed in our system, and you receive the confirmation on your screen. 

Instantly, you will receive the confirmation at the e-mail address used for your order. The charge will be recorded on your card within a period of 24 hours after receiving the confirmation. All charges made by Easy Whim are clearly identified with the words "Easy Whim". 

Consult the summary of activity for your bank account in order to verify the transaction amount.

The world’s most-loved way to pay and get paid.

With PayPal, you'll check out lightning-fast and easily without sharing your financial info with the merchant. Link your bank account, credit card, and debit card to your PayPal wallet, then pay however you choose.

Every day, in 190 regions, and in 24 currencies, millions of people (84 million active PayPal accounts and counting) can pay and get paid faster and safer with PayPal.

In some cases your card may decline if the information you enter does not match your bank's records. Please ensure you enter the correct: Post Code, Billing Address, CVV and Expiry Date. 

If your payment continues to fail your Bank may be declining the purchase if it does not match your previous online shopping behavior, in this instance you may contact your bank to remove this block or you can immediately checkout using PayPal with your PayPal account by clicking "PayPal" below. If you don't have a PayPal account you can still select "PayPal" and on the PayPal popup click "Pay with a card" without requiring a PayPal account.

Only one discount can be applied at the same time. They are applied at checkout.

Some sales are only for certain products in which case there will be a link to the collection on sale.

Storewide sales include every product except for the Artist Choice collection and The Diamond Painting Club memberships. 

Easy Whim partners with global merchants and artisans in order to provide you the best prices and the most interesting products.

We'll send you an email with your tracking info when your order has been shipped from our warehouse. So please be patient and keep an eye on your inbox.

No worries! Contact us right away and we'll help guide you through the process to send the item back.

We understand that changes of mind can happen and you're able to request an order cancellation within the first 4 hours of placement to receive a full refund (minus *Payment Gateway Transaction Fees). 

If your request for cancellation is received after 4 hours of order placement, in additional to deduction of relevant Payment Gateway Fees an additional $5 order handling fee will be deducted from your refund due to the processing and overheads involved in processing, stopping and refunding your order. 

*Payment Gateway Transaction Fees are charged to us for all payments made by PayPal and credit card and are payable by the customer in the case of cancellation within or outside the 4 hour notification period.  

We are unable in any case to cancel an order once it has been shipped. 

All Easy Whim Guarantee and Warranty remediation are exempt from these fees and surcharges.  

Please note: Due to the impacts of Covid and the disruptions to shipping please allow 1-2 extra weeks to the times below to account for these potential delays.

All parcels are Insured and Trackable, our average shipping times are below :

• USA: 10-20 business days
• UK & Ireland: 10-20 business days
• Australia: 14 business days 
• New Zealand: 10-20 business days 
• Canada: 10-20 business days 
• Western Europe: 15-20 business days
• Rest of world: 15 - 30 business days 

The times above are updated monthly, based on the average shipping time of all parcels dispatched. 

 What is Route?

We’ve partnered with Route to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience and make tracking your order simple.

The Route App (Free)

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

You can spend Diamonds to earn the following rewards:

• 100 Diamonds - $10 automatic discount on your next renewal
• 150 Diamonds - $15 automatic discount on your next renewal
• 200 Diamonds - $20 automatic discount on your next renewal

It's out way of rewarding our passionate members for sharing their love of the Club Boxes.

It works very simply. Click Refer Friends at the bottom of your account page and you'll have two choices:

• Share your special link to social media or online
• Enter the names and email addresses of friends and they'll receive an invitation to the Club

Once your friends or followers sign up to the Diamond Painting Club you'll get an email letting you know your current progress to the rewards.

The reward is $49.99 US off your next box.

So by getting three new members to join the Club you'll receive this reward automatically. 

Login to your account

Send us an email to custom@easywhim.com with your order number in the subject and image attached. Custom orders are printed just for you! Please allow a few extra days for order processing. 

Send us an email via this form and we'll get back to you as soon as we can.

For Diamond Painting Instructions you can download them here

For Christmas Cards Instructions you can download them here

For Canvas Stretchers Instructions you can download them here

For Quilling Art Instructions you can download them here

For DP Star Light you can watch here

Your Diamond Painting Wall Clock can be assembled following these easy instructions.