HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

WHAT FORMS OF PAYMENT ARE PERMITTED ON EASYWHIM.COM?

The forms of payment permitted on easywhim.com are Credit Cards, Debit Cards, PayPal and Bank Transfers (through PayPal and Stripe).

WHEN WILL THE CHARGE BE MADE TO MY ACCOUNT?

Upon confirming your order, the payment information travels electronically to your bank securely via our payment gateway.
In a matter of seconds, the issuing bank for the card verifies the validity of the information and the availability of the total amount of the order and authorizes the transaction. Once the authorization is received, a unique confirmation number for your order is generated, which is confirmed in our system, and you receive the confirmation on your screen. Instantly, you will receive the confirmation at the e-mail address used for your order.
The charge will be recorded on your card within a period of 24 hours after receiving the confirmation.
All charges made by Easy Whim are clearly identified with the words "Easy Whim". Consult the summary of activity for your bank account in order to verify the transaction amount.
In order to resolve any questions or concerns, please contact our Customer Care Support Center.

MY CARD IS DECLINING, WHAT CAN I DO?

In some cases your card may decline if the information you enter does not match your bank's records. Please ensure you enter the correct: Post Code, Billing Address, CVV and Expiry Date. 

If your payment continues to fail your Bank may be declining the purchase if it does not match your previous online shopping behavior, in this instance you may contact your bank to remove this block or you can immediately checkout using PayPal with your PayPal account by clicking "PayPal" below. If you don't have a PayPal account you can still select "PayPal" and on the PayPal popup click "Pay with a card" without requiring a PayPal account.

WHAT IS PAYPAL?

The world’s most-loved way to pay and get paid.
With PayPal, you'll check out lightning-fast and easily without sharing your financial info with the merchant. Link your bank account, credit card, and debit card to your PayPal wallet, then pay however you choose.
Every day, in 190 regions, and in 24 currencies, millions of people (84 million active PayPal accounts and counting) can pay and get paid faster and safer with PayPal. 

 

WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.

HOW DOES SHIPPING WORK?

Easy Whim partners with global merchants and artisans in order to provide you the best prices and the most interesting products.

Processing time for all products is 3 - 5 days. We'll send you an email with your tracking info when your order has been shipped from our warehouse. So please be patient and keep an eye on your inbox.
 
For orders with more than one product, some items in the same order may be sent in separate packages. This means you might not receive all your products in the first package. 

 

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process to send the item back.


CAN I CANCEL MY ORDER?

Yes. Cancellations must be made within 6 hours of order placement. Send us an email within 6 hours and let us know the reason why you wish to cancel your order.
All refunds will be processed within 24-48 hours.


WHAT ARE YOUR STANDARD SHIPPING TIMES?

Note please allow an additional 10-15 days on top of below times due to COVID-19

(unless stated differently in the product page)
USA: 10 - 25 business days
UK: 10 - 25 business days
Australia: 10 - 25 business days
Canada: 10 - 25 business days
Western Europe: 10 - 30 business days
Rest of world: 10 - 40 business days 


WHERE DO I SEND MY CUSTOM DIAMOND PAINTING PHOTO? 

Send us an email to custom@easywhim.com with your order number in the subject and image attached. Custom orders are printed just for you! Please allow a few extra days for order processing. 

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES? 

Send us an email via this form and we'll get back to you as soon as we can.