What enhancements do we make to your photo?
- BASIC CROPPING AND FRAMING: We will make sure the subject(s) of your photo are the focus of your diamond painting.
- SHADOW AND HIGHLIGHT ENHANCEMENTS:We will make sure few details will be lost in the very dark or very bright areas of your image.
- BRIGHTNESS AND CONTRAST ADJUSTMENTS: Our goal here is to make sure your diamond painting is bright, detailed, and full of wonderful colors.
- OPTIMIZED COLOR CORRECTION: Sometimes, unexpected colors may turn up in your diamonds. Black areas in photos may contain shades of green or brown when converted to diamond painting. We'll do our best to keep color code your painting to retain color fidelity.
- SELECT your preferred project size (the bigger the better final effect you will obtain) from the dropdown menu above and proceed to checkout.
- SELECT your preferred Diamond Shape: if you are a beginner, we recommend Round Diamonds, they are easier to place on the canvas. If you're looking for a bit more of challenge, select square diamonds
- Once you receive your order confirmation email, SEND your picture to firstname.lastname@example.org quoting your order number five digit number #10000
ADD in your email your special instructions (if you have any). We can print your picture as is, or change to any gradient or solid colored background of your choice!
All our Diamond Painting kits include everything you need including: Printed Canvas, with high-definition, color-printed pattern, High-Quality Resin Rhinestone Beads,with vivid visual effect,Tool Set (Plastic Tray, Point Drill Pen and Wax) and English Instructions.
At Easy Whim we value every one of our customers and that's why every Diamond Painting purchase in our store is covered with our Full Diamond Guarantee.
With our Full Diamond Guarantee your Diamond Painting kit is satisfaction guaranteed.
If, once your artwork is complete you no longer like it, Talk to us!
Send us a picture and the reasons you're not happy and we will send a replacement design of your choice (at the same value of your original purchase.).
See what other Easy Whim Diamond Painters are saying about us on Facebook
FAQs about Custom Projects
Q: The picture I want to customize is in a square format. Can you make it vertical?
A: Yes we can. We will crop you picture according to the size you have chosen and revert it back to you for approval before sending to print.
To get the best final result, we suggest to choose a ratio similar to your picture. This will reduce the area we need to crop.
Q: I have a picture I want to customize but I don't want the background in it. Is there a way to leave it out?
A: Yes we can edit the picture for you before sending it to print. Once we receive your detailed instructions on how you'd like your picture to be edited, we will send it back to you for final approval. Once approved we will send it to print. You can choose a background of any color.
Q: I'd like to customize a picture but I'm not sure which size I should choose.
A: Choose the size you're most comfortable with from our dropdown menu above. Consider that the bigger the size, the higher the resolution of the final artwork will be.
Q: My picture looks a little grainy. Will the painting come out that way?
A: The quality of the picture you provide will not affect the quality of the final output. However, we recommend you provide a good high resolution file. The higher the resolution, the sharper the details.
Q: I haven't found the size I am looking for in your dropdown menu. Can I choose another size?
A: Yes, we can print any size. Please contact us through our chat or via email email@example.com for a specific quote. Please note: delivery might take longer in this case.
Q: Are all the tools I need included in the kit?
**100% SATISFACTION GUARANTEE**
Customer happiness is our #1 priority. If you're unhappy with your purchase for any reason at all, let us know! Get in touch with us via our contact form. We'll be happy to assist you with your request anytime.
You get a full 30 days to return your item to us. If it doesn't fit, it breaks, you've changed your mind or for no reason whatsoever simply send it back to us and we'll cheerfully refund you every cent.
Returns are easy, simply contact us for a return number and send your item to our return centre for fast processing. We'll get you a replacement or refund in a snap!
We insist that you love everything you buy from us. If you're unhappy for any reason whatsoever, just let us know and we'll bend over backwards to make things right again.
We're a USA & Australia based company operating with 2 warehouses, one in Los Angeles and one in China. As our items are stored in several warehouses, your order may be shipped in separate packages from either of these warehouses.
Where do we ship to?
We ship globally with insured and traceable shipping. Shipping is FREE for orders above US$50, and just $2.99 for orders below.
How long do I wait until my order is sent out?
Depending on the contents of your order it can take 2 to 7 business days to pack and ship. Your order is prepared with some products produced just for you and shipped within this time frame.
How long does delivery take?
Shipping times on average are between 14 - 25 days depending on the processing time for customs in your country and seasonal shipping volumes.
How can I pay?
We accept credit cards (Visa, Master Card, American Express, and Discovery) as well as PayPal.
Can I use several discount codes in one order?
Discount codes are unable to be used in combination with other discounts and promotions unless otherwise stated.
Can I cancel my order?
Cancellations should be made within 24 hours of order placement, an administration fee of $5 may apply to cancellations after this time. Please email us as soon as possible.
Once an order is shipped it's no longer possible to cancel the order.
Refunds to PayPal are processed within 2 days, Credit card refunds can take 5-7 days for the payment to reflect on your statement.
Can I return my order if I don’t like it?
Easy Whim purchases are eligible for returns up to 30 days after the date of delivery for a full refund. Refunds will be made to the same payment method as used when ordering.
Defective or not as described products come with a 365 day warranty, we may chose to replace or refund at our discretion.